Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of Senvaro, a clinical documentation service ("we", "our", or "us").

By creating an account or using Senvaro, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our service.

2. Description of Service

Senvaro is an AI-powered clinical documentation tool that helps healthcare providers create clinical notes from consultation recordings. The service includes:

• Audio recording of clinical consultations
• Automated speech-to-text transcription
• AI-generated clinical notes in various formats (SOAP, progress notes, etc.)
• Secure storage of consultation records

3. Eligibility and Registration

3.1 Eligibility

Senvaro is intended for use by:

• Registered healthcare providers in Australia
• Medical practices and healthcare organisations
• Authorised staff of healthcare providers

3.2 Account Registration

You must provide accurate and complete information when creating an account. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised use

4. Healthcare Provider Responsibilities

4.1 Patient Consent

You are solely responsible for obtaining appropriate patient consent before recording any consultation. This includes:

• Informing patients that the consultation will be recorded
• Explaining how the recording will be used
• Obtaining consent in accordance with applicable privacy laws and professional standards
• Documenting consent appropriately

By using the recording feature, you confirm that you have obtained the necessary patient consent.

4.2 Clinical Review

You must:

• Review all AI-generated content before use in patient records
• Verify the accuracy of transcriptions and clinical notes
• Make corrections as necessary
• Exercise your professional clinical judgement

AI-generated content is provided as a draft to assist you. You are responsible for the final clinical documentation.

4.3 Record Keeping

You remain responsible for:

• Maintaining clinical records in accordance with your professional obligations
• Ensuring records meet the requirements of relevant health records legislation
• Retaining records for the legally required periods
• Transferring or exporting records as needed for your practice

5. Acceptable Use

You agree NOT to:

• Use Senvaro for any unlawful purpose
• Record consultations without proper patient consent
• Share your account credentials with others
• Attempt to access other users' data
• Reverse engineer, decompile, or disassemble the service
• Introduce viruses or malicious code
• Interfere with the operation of the service
• Use the service in any way that could damage our reputation

6. Subscription and Payment

6.1 Plans and Pricing

Senvaro offers various subscription plans. Current pricing is available on our website. We may change pricing with 30 days' notice.

6.2 Billing

Subscriptions are billed in advance on a monthly or annual basis. Payment is processed via Stripe. Stripe may process billing and account data outside Australia (including the United States). We do not send patient or clinical data to Stripe. You authorise us to charge your payment method for all fees incurred.

6.3 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods.

7. Intellectual Property

7.1 Our Property

Senvaro, including its software, design, logos, and documentation, is owned by us and protected by intellectual property laws. You receive a limited, non-exclusive licence to use the service for its intended purpose.

7.2 Your Content

You retain ownership of your content, including consultation recordings and clinical notes. You grant us a licence to process your content solely to provide the service.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the service will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy of transcriptions or AI-generated content

9. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• We are not liable for any loss arising from your reliance on AI-generated content
• We are not liable for any clinical decisions you make
• Our total liability is limited to the fees you paid in the 12 months preceding the claim

Nothing in these Terms excludes or limits liability that cannot be excluded under Australian Consumer Law.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your breach of these Terms
• Your use of the service
• Your violation of any law or rights of a third party
• Any claim by a patient or third party relating to your use of the service

11. Termination

We may suspend or terminate your access if you:

• Breach these Terms
• Use the service unlawfully or inappropriately
• Fail to pay applicable fees

Upon termination, you may export your data for 30 days. After this period, your data will be deleted in accordance with our data retention policy.

12. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or in-app notification. Continued use after changes constitutes acceptance. If you do not agree to changes, you must stop using the service.

13. General Provisions

13.1 Governing Law

These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales.

13.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the service.

13.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.

13.4 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

14. Contact Us

For questions about these Terms, please contact us:

Senvaro
Email: hello@senvaro.com
Location: Sydney, NSW, Australia